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Welcome

Welcome to Cactus Hotel.

It is our pleasure to welcome you as our guest and do our best to make your stay unforgettable. It is very important to us that you feel as comfortable and relaxed as possible.

This Guest Information Guide is provided to familiarize you with the services and amenities we offer at the hotel. In case you have any questions about our services, please contact the Front Desk. Whether on business or holidays, we hope you will enjoy your stay with us. Thank you for choosing Cactus Hotel and we look forward to welcoming you again soon.

Always at your service,

The Staff & Management

Kos 14 – 85100 Rhodes Greece

Tel.: (+30) 22410 26100, (+30) 22410 26088

Fax: (+30) 22410 23376

Web site: www.cactus-hotel.gr

e-mail: info@cactus-hotel.gr


 

HOTEL SERVICES & INFORMATION

 

Adaptors

Available through the Front Desk.

Air conditioning

24hour air condition is centrally controlled throughout the hotel. The operating dates are from 20/5 until 15/10. In case it is needed by the weather circumstances the operation period will get extended.

Clients are not to leave the card for the air condition in the socket when they are not in the room. Temperature can be regulated by the client. Heating is not available.

Airlines

Aegean airlines

Tel.: (+30) 801 11 20000

Airport “Diagoras”, Paradeisi

Tel.: (+30) 22410 98345

www.aegeanair.com

Olympic airlines

Tel.: (+30) 801 80 10101

Airport “Diagoras”, Paradeisi

Tel.: (+30) 22410 83400-3

www.olympicair.com

For further information, please contact the Front Desk.

 

Airports

Rhodes International Airport “Diagoras” Tel.: (+30) 22410 88700.

The hotel is 15 km far from the airport and the access is by taxi or bus. For further information please

contact the Front Desk.

Baby services

baby chair

Should you require a baby chair, contact any member of the restaurant staff.

baby cot-beds

Baby cot-beds are available for children up to 2 years old. Please contact the Front Desk

Bank

operating hours:

Monday to Friday: 08:00 – 14:00

For further information, please contact the Front Desk by phone or email (reception@cactus-
hotel.gr).

Beach / sun beds

The beach is public, and sunbeds are with an extra charge.

Beach towels

Beach towels can be provided by the Lifeguard. There are being changed once a week and should be returned the day of check out. In case it is not returned the charge of 10€ per towel will be applied to the room bill.

Car & motorcycle rental

For car and motorcycle rental please check the useful information section.

Check-in & check out times

check-in time: aſter 15:00.

check out time: at 11:00.

Churches

Church of our lady of Victory (“Santa Maria”)

Address: 45 Kathopouli St., Rhodes Town

Tel.: (+30) 22410 22305

Church of St. Francis of Assisi (“san Francisco”)

Address: 28 Dimokratias St., Rhodes Town

Tel.:(+30) 22410 23605

Credit arrangement

The hotel gladly accepts major credit cards such as: Visa, MasterCard, Maestro and American Express.

Personal cheques  are not? accepted.

Day use

If you wish to extend your check out time, please inform the Front Desk upon arrival by email (reception@cactus-hotel.gr). Every effort will be made to accommodate you in the same or another room. The additional charges are: 11:00-18:00 / 30€, 11:00-20:00 / 40€ and 11:00-24:00 / 50€.

 

Doctor

Please contact the Front Desk.

Excursions / Tourism information

Please contact the Front Desk by phone or email (reception@cactus-hotel.gr).

Flower orders

Please contact the Front Desk by phone or email (reception@cactus-hotel.gr).

 

Front desk

For your convenience, the Front Desk operates on a 24-hour basis. Except for emergencies you shall contact the Front Desk staff either by phone or email (reception@cactus-hotel.gr).

Hairdresser

For hairdresser services please check the useful information section .

Hospital
Rhodes General Hospital
Address: Kristian Barnart 1, Rhodes
Tel: +30 22413 60000
Euromedica General Clinic of Rhodes
Address: Eparchiaki odos Koskinou 46, Tsairi
Tel: +30 22410 45000

Housekeeping

Your room will be serviced the 3rd day after your arrival. Bed linen and towels will be changed during the service. Please leave your garbage outside the room door daily. On your departure day please leave the balcony door of your room open. In case of urgent need of cleaning or supplies please contact the Front Desk by phone or email (reception@cactus-hotel.gr).

Internet access

The hotel offers complimentary wireless internet access throughout all areas.
The access code is: Cactus Hotel Login: 22556688
Password: 28192

Keycard

At check-in, you will be given a keycard. When entering your room, place the card into the special socket to turn on the electricity. You are kindly requested to always remove it from the socket when leaving your room. When removing the keycard from the socket, the electricity power will be turned off (except the refrigerator). Please, return your keycard to the Front Desk upon checkout.

Lost & Found

Concerning lost or forgotten property, please contact the Front Desk by phone or email (reception@cactus-hotel.gr).

Massage

For massage services please check the useful information section.

Non-slip bathmats

Please contact the Front Desk by phone or email (reception@cactus-hotel.gr).

Parking

The hotel does not have a private parking, but you will find available parking lots at nearby areas.

Pet Policy

Pets are not allowed in the hotel.

Pharmacy

Diakosavvas Athanasios

Address: Iroon Politechniou 1

Tel. +30 22410 28858

Nikolaou Nikolaos

Address: Akti Miaouli 16

Tel. +30 22410 20508

Chatzikosta Ioanni

Address: Str. Griva 26

Tel. +30 22410 33245

Power supply

The voltage in Greece is 220 Volts.

Restaurants & bars

Breakfast area is located on the ground floor next to the Reception.
Operating hours: 07:00 – 10:00

In case of early checkout (before 07:00), please contact the Front Desk by phone or email
(reception@cactus-hotel.gr) two days in advance.

Guests are kindly requested to be properly dressed when entering the breakfast area.

Pool bar is located at the pool area.
Operating hours: 10:00 – 22:00

(Room service can be ordered from the Pool Bar, dial 756 from your room)

A la carte Restaurant is located at the pool area verandahs.

Operating hours: 18:00 – 20:00

Main Bar is located in the lobby area.
Operating hours: 20:00-22:00

(Room service can be ordered from the A la carte Restaurant, dial 754 from your room)
Special products for allergic are provided at the breakfast, pool bar and a la carte restaurant.

 

Room Reservations

For reservations, please contact the reservations department (reservations@cactus-hotel.gr) or visit www.cactus-hotel.gr to make an online reservation.

Safe deposit box

The safe deposit boxes in the Superior Rooms and the Panoramic Mediterranean Suites are in the rooms. You will find instructions of use on the safe deposit box.

The safe deposit boxes for the Standard Rooms are located near the Front Desk. The Front Desk will provide you the key and disposable gloves in order to access your safe deposit box. Additional charges apply: 1 week/ 9€, 2 weeks/18€, 3 weeks/25€.

Please note that the hotel may not be held liable for any valuables leſt in your room. On your departure day, please return the key to the Front Desk.

 

Silence

From 14:00 until 17:00 and from 23:00 until 07:00.

Smoking

Smoking is not allowed neither in the room nor at the lobby areas. Smoking is allowed only at the balcony.

Supermarket

Located on the ground floor. The operating hours are from 08:00 until 23:00

Swimming Pool / sun beds

Swimming Pool is accessible via the reception.

Operating hours: 10:00 –18:00

Sunbeds and umbrellas are available free of charge. Please do not leave any personal property on the sunbeds for reservation purposes.  Please check the Covid-19 section for special regulations about the use of pool and pool area.

Towels

Towels will be changed during the service of your room on the 3rd day after your arrival.

 

Transportation

Taxi / bus services

Please contact the Front Desk.

TV channels

Major Greek, and international TV channels are available in the rooms.

Wakeup calls

Please contact the Front Desk by phone or email (reception@cactus-hotel.gr).

Water

Tap water is drinkable.

Water sports

For further information, please contact the Front Desk by phone or email (reception@cactus-
hotel.gr).

Telephone information

Room to room calls: Dial directly the room number

International calls: Dial 0 + Country Code + Area Code + Telephone Number

National calls: Dial 0 + Area Code + Telephone Number

 

SAFETY & SECURITY TIPS

Earthquake safety

Earthquakes are a known phenomenon in our region, and they cannot be predicted.

For your own safety please read the below instructions:

Do not run, remain calm until the tremor stops completely.

Do not stand near windows or objects.

Do not use the elevator.

Do not approach electric cables, electric or other switches.

Do not light matches or lighters in case there is leaking natural gas.

Seek protection under a table or desk.

Aſter the earthquake, try to get out of the hotel following a familiar, safe route to the

square in front of the aquarium building which is the assembly point.

If you are in doubt or you cannot leave the hotel safely, call for help.

If you are outside the hotel move away from high buildings, power lines and trees.

In the event of failure please do not panic, pick up the telephone in the elevator and dial 9 to be connected to the Front Desk. Children under 12 years old should be accompanied by an adult. The capacity of the elevator is maximum 4 persons.

Emergency exits

Please familiarize yourself with the emergency instructions posted on the back of your guestroom

entrance door. In case of emergency, please contact the Front Desk.

Fire safety

The hotel is equipped with fire detectors, sprinkler devices and alarm systems. For your additional safety please follow below instructions:

Upon arrival, please be sure to locate the emergency exit which is mentioned.

If any smoke or fire comes to your attention please activate the warning signal

that is positioned in the corridors of the hotel or call the Front desk.

If you hear the warning signal, it means that the building should be evacuated

immediately.

Before evacuating your room please check if the door is hot. if it is then firstly place a

wet towel over the door handle before attempting to turn the handle. it is important to

turn your face away from the door before opening the door carefully in order to ensure

that you may leave your room with safety.

Please close the door aſter you leave your room, as this will obstruct the spread

of the fire at the interior of your room.

Bend down low or crawl along one side of the corridor in order to avoid the smoke.

Follow the lit indications towards the emergency exit. When you reach the stairs go

down slowly. Do not use the elevator. The meeting point is at the square in front of the

aquarium building.

In the situation where there is dense smoke or fire in the corridor outside your room it is

safer to remain within your room and even better on the balcony of your room. Place wet

towels and sheets under the door of your room, which will obstruct the smoke from

entering the door cracks. If smoke has already entered your room, then open the

balcony door and breathe through a wet towel. Call immediately the Front desk.

In no case should you attempt to jump from the balcony. It is safer to remain inside the room.

In case the telephone in the room is out of order please call from your mobile: (+30) 22410 26100.

 

First aid

First aid kit is available at the Front Desk.

Safety

If you are in an unfamiliar city, familiarize yourself with the area you plan to visit.

Always watch your young children.

Warning signs on the premise are intended for your safety. We ask that you read and obey them.

 

Security

Do not leave valuables in your room. Place all valuables in the hotel’s safe deposit box located in

Your room or at the lobby area near the Front desk.

Close the door securely whenever you are in your room and use all locking devices provided. Be

sure, that windows are locked properly.

Before opening your door to anyone make sure that you know the person. If the person claims to

be a hotel employee, verify by calling the Front desk.

Do not provide credit card or identify information via the telephone. Hotel staff will not ask for

credit card or identity information via the phone.

If you see or hear any suspicious activity, please report your observations to the management.

 

Swimming Pool

For your own safety please notice depth markings. Pool can be slippery. Night swimming is prohibited.

The Lifeguard is on duty during the operating hours of the pool. Diving is not allowed. Parent(s) must always be present when children are in the pool area. Please shower before entering the pool.

Swimming pool rules and instructions are also placed on a board next to the pool. In case of emergency contact the staff at the pool bar.